Comprehensive Support Plans
Ensure your WordPress website runs smoothly with our comprehensive support plans. Giving you peace of mind and allowing you to focus on growing your business.
Regular 1 hr Block
- Get professional maintenance services at $30 per hour for individual sessions.
10+ hrs Block
- Save with our $27 per hour rate for maintenance services when you commit to 10 or more hours.
30+ hrs Block
- Enjoy a reduced rate of $25 per hour for extensive maintenance services by committing to 30 or more hours.
40+ hrs Block
- Benefit from our $23 per hour rate for long-term maintenance needs with a commitment of 40 or more hours.
80+ hrs Block
- Maximize savings with our lowest rate of $20 per hour for extensive maintenance, requiring a commitment of 80+ hours.
Frequently Asked Questions
Discover VMaintain: Your Guide to Our Services and Features
Explore our platform's FAQ section to gain insights into VMaintain's comprehensive range of services, including maintenance care plans, support options, and more.
Getting started:
To get started, visit our website or contact our support team. We will help you choose the plan that best fits your needs and guide you through the sign-up process.
We’ve created a custom client portal that offers a comprehensive WordPress support ticket system, a dashboard displaying key metrics for your WordPress website, and numerous other valuable features, all designed for an exceptional user experience. Our team is available to provide a demo at your convenience. Contact us to schedule a session.
We conduct a complete WordPress website health check audit of your site at onboarding and set up secure offsite backups, 24/7 site security, and uptime monitoring. The audit is shared via a support ticket and lists any issues or recommendations before we start your site maintenance.
What is Maintenance Care Plans and how it will help:
Our Maintenance Care Plans ensure your WordPress website remains in top condition. With regular updates, security monitoring, and expert technical support, we keep your site secure, fast, and fully operational.
The Maintenance Care Plans include regular updates, 24/7 security monitoring, performance optimization, and expert technical support. We handle all essential maintenance tasks to keep your website running smoothly.
We perform regular updates to your WordPress core, themes, and plugins to ensure compatibility and security. These updates help keep your site secure and functioning correctly.
We provide continuous security monitoring to detect and address potential threats. This includes malware scanning, firewall setup, and real-time alerts to ensure your website remains secure.
Maintenance tasks are performed on a regular schedule, typically weekly or monthly, depending on your specific plan. Critical updates and security patches are applied as soon as they are available.
No. We can support your website irrespective of your WordPress website hosting arrangements. We can also manage the migration process from one hosting provider to another and even provide hosting if required.
If you need immediate assistance, our technical support team is available to help. You can reach out to us through our client portal or contact us directly for urgent issues.
In the event of downtime, our monitoring system will alert us immediately. Our team will investigate and resolve the issue as quickly as possible to minimize disruption to your site.
Yes, support tickets can be raised anytime 24/7. Critical WordPress site issues flagged as high priority are looked into ASAP.
We monitor your WordPress website 24/7/365 and manually log in to check your website once a week with the Advanced Plan (bi-weekly with Business Plan and every month with Pro and Standard plans) and apply any WordPress core, plugin, and theme updates. Unlike other providers that use automated methods to manage updates, our WordPress experts check your website manually to ensure no issues after updates have been applied. If any problem or conflict is found, we work on this until it’s resolved.
For Standard and Pro Plan customers, we take daily cloud backups of your entire WordPress website and database, storing them on our secure cloud server. For Business Plan customers, we take backups every 12 hours; for Advanced Plans, we take backups every hour. We keep 90 days of WordPress backups, so if in the extreme case we needed to restore your website from an earlier backup, we can do this quickly and easily.
WordPress page speed optimization work is included for Business and Advanced Plan customers. We optimize your website for faster loading times and monitor and maintain the speed increase for the life of your plan. We offer an improvement on your Google Core Web Vitals but don’t guarantee they will pass.
We typically install and configure Wordfence, a plugin endpoint firewall and malware scanner. It’s one of the best WordPress security plugins and is also ‘light’, so it does not negatively impact website speed. We can install alternative security plugins that align with specific client preferences. Either way, thanks to comprehensive security monitoring, scans, and backups, you can be confident that your site is secure and safe from hackers and can be quickly restored in the worst-case scenario.
Given the broad spectrum of development and changes that can be made to a WordPress website, it would be impossible to define precisely what is not included in the scope of our support plans. Instead of producing a never-ending list, we have provided several examples of things included with our care plans and examples of work that we DON’T include to provide guidance.
Guidance on work included:
- Adding a new page
- Adding new plugins
- Configuring plugin settings
- Editing existing content (text, images, banners, layout)
- Ensuring your site is responsive (as much as your theme will allow)
- CSS edits and additions
- Widget edits (header, footer, sidebar)
- Install and configure third-party platform connections
Guidance on work NOT included:
- Graphic Design (creation of images or graphics)
- Custom development (PHP, plugins, themes, etc)
- Updating custom code
- Creation of content
- PSD to WordPress
- Modifying plugin code
- API integration that does not currently have guidance documentation
- Configuration within third-party platforms and external sites
Examples
(1)
Included: Build a new page with the content you have provided us in a document with clear instructions on where to include the page on the site, also providing images with relevant copyrights.
Not Included: Ask us to write copy for a new page on your site and find supporting images.
(2)
Included: Recommend, install and configure a Woocommerce shipping plugin to meet your objective.
Not included: Custom development or amending the code of a Woocommerce shipping plugin to meet a complex process requirement.
(3)
Included: Install, configure or fix an Instagram image feed to show on your blog.
Not Included: Investigate a problem and adjust settings within a third-party application such as Instagram.
You can track all maintenance activities through our client portal. The dashboard provides detailed reports and updates on the tasks performed and the overall health of your website.
Do you offer the following in comprehensive support plans:
Yes, if you require a WordPress custom development project, which falls outside of the scope of your support plan, we can take any of the support plan to carry out any type of custom development work. Please note we don't offer new WordPress site development or design.
Our Comprehensive Support Plans are designed to offer tailored, reliable, and efficient support for your WordPress website. These plans include flexible blocks of hours that can be used for custom WordPress feature development or any necessary changes to your site.
The flexible blocks of hours included in our Comprehensive Support Plans can be allocated for various tasks such as custom development, feature enhancements, design changes, and any other modifications your WordPress site may need.
No, we believe an ‘unlimited’ WordPress Support Plan generally doesn’t represent value in the long term for most clients. Instead, we keep our price point low and allow you to pay for additional improvement time only when needed.
You can request custom development or changes through our client portal. Simply create a support ticket detailing your requirements, and our team will get to work using the hours from your plan.
No. When we onboard a new WordPress website, we undertake a thorough WordPress site audit, which can often result in significant work completed. As a result, we cannot offer a trial period for WordPress Support Plans, given the nature and volume of work we complete in the early stages of supporting your website.
Unused hours in your support plan can roll over to the next month, ensuring you get the most value from your plan. Specific details about rollover hours will be provided when you sign up.
You can track the hours you've used through our client portal. The dashboard provides a clear overview of the hours allocated, used, and remaining in your support plan.
Our Comprehensive Support Plans are designed to be flexible, with no minimum commitment period required. You can choose the plan that best fits your needs and adjust or cancel it as necessary.
Yes, the hours in your support plan can be used for any type of WordPress support, including troubleshooting issues, performing updates, optimizing performance, and developing new features.
There are no specific limitations on the types of tasks. Our team is equipped to handle a wide range of WordPress-related requests, from minor tweaks to major feature development.
We’re happy to negotiate a discount if you require WordPress support plans for multiple websites.
There isn’t much our WordPress support team of experts can’t tackle. We’re confident we can meet your objectives when changing your WordPress website. Examples of work we regularly complete include plugin customization, data migration, server setup or migration, custom fields, etc.
We strive to address all support requests promptly. The exact response and resolution times may vary depending on the complexity of the request, but we prioritize efficient and timely service.
Yes, but all of our support and ticket responses are in English.
Yes, for Advanced WordPress Support Plan customers. Our team is experienced with the platform and supports many WooCommerce websites.
To get started, sign up through our website or contact our support team. We'll guide you through the process and help you choose the plan that best suits your WordPress website's needs.
About us:
Our headquarters are in Bangalore and Pune. While some of our team members work from these offices, others operate remotely from various locations around the world. This setup enables us to offer continuous 24/7 WordPress support.
We pride ourselves on delivering regular customer communication. Each time we apply updates and carry out any regular maintenance as per your WordPress support plan level, we will email you to inform you that all the website metrics have been updated and are available to review on the dashboard report within our customer portal.
VMaintain provides a range of services to cater to diverse maintenance needs:
- Maintenance Care Plans: Tailored plans that cover regular inspections, preventive maintenance, and emergency repairs for equipment and systems.
- Support Plans: Dedicated plans offering priority support, rapid response times, and ongoing assistance to resolve technical issues promptly.
- Support Services: On-demand technical support, troubleshooting, and maintenance expertise available to address immediate concerns and ensure system uptime.
Our team comprises highly experienced front-end, back-end, and full-stack developers and engineers, ensuring we meet client requirements to the highest standards. The technical team is organized by project managers and overseen by our Tech Lead.
By choosing VMaintain, businesses can:
- Increase operational efficiency with regular maintenance and timely support.
- Reduce costs associated with unexpected downtime and emergency repairs.
- Enhance reliability and performance of equipment and systems.
VMaintain serves a wide range of clients, including commercial enterprises, industrial facilities, residential properties, and institutions needing reliable maintenance and support solutions. Whether you manage a single property or multiple locations, our tailored services can meet your specific needs effectively.
VMaintain's Expert Services Plans:
VMaintain's Expert Services Plans offer a suite of specialized services tailored to meet the diverse needs of your WordPress website. You can purchase one or more of these services to create a support package that perfectly aligns with your specific requirements.
he Expert Services Plans include a variety of specialized services such as one-time fixes, speed optimization, malware removal, and SEO optimization, among others.
Yes, our Expert Services Plans are designed to cater to all types of WordPress websites, regardless of size or complexity. Whether you run a small blog or a large e-commerce site, our services can be tailored to meet your needs.
To request a one-time fix, simply contact our support team or use the client portal to create a support ticket detailing the issue you need resolved. Our experts will address the problem promptly.
The timeline for results varies depending on the service. For example, one-time fixes and malware removal are typically resolved quickly, while SEO optimization and speed improvements may take some time to show their full benefits. Our team will provide you with an estimated timeline when you request a service.
Payment and Cancellation:
VMaintain accepts various payment methods, including credit cards, debit cards, and bank transfers for your convenience. Payments can be made securely online through our website.
VMaintain accepts various payment methods, including credit cards, debit cards, and bank transfers for your convenience. Payments can be made securely online through our website.
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